Fil. Dr. Jan-U. Sandal Institute
Excellence in Science and Education

STUDY COURSE IN SERVICE VISION MANAGEMENT - SV-03-A

The study course gives extended knowledge about service management, both in businesses and start-ups. Management of the service vision is a topic, which takes specific knowledge about the challenges and obstacles, that every individual and organization confront in the daily routine of business operation and process of development that characterize the post-industrialized society. The course gives perspectives on innovation and entrepreneurship as power of transformation of the society. Students develop service vision strategies for their own processes and projects. The course focuses on developing management skills that promotes the process of innovation. This course is a part of the Social Entrepreneur School IBS, including Study course in Social Entrepreneurship SE-03-A and Study course in Innovation Management IM-03-A.

 

Course content: Definition of terms, value equation, criteria for success, service vision strategies, service quality, governments, market, people as opportunity and obstacles in service vision strategies. Perspectives on innovation and entrepreneurship as society transforming powerhouse.
Methods: Lectures, talks/discussions, group and individual work. A high degree of participant activity where participants use examples from their own experience. The course emphasizes both theory and practice.
Material: ctures supported by PowerPoint, course book, reading about 280 pages in English, course compendium.
Scope: 8 lessons each 3 hours. Written test or home/group assignment can be offered. The course can be combined with CASE STUDY 1 (CS-01-A).
Participants: Researchers, Ph.D. candidates, supervisors, lecturers, teachers, students, course participants, practitioners, business founders, social entrepreneurs, politicians, government officials, journalists, owners, CEOs and employees, in all kind of sectors and branches with interest of or connection to the issues.
Qualifications: Certificate and Certificate Ceremony. For grades and credits, please confer your local university. BSc, MSc, and PhD level.
Place: Oslo and International
Fees: Price on request.
Course Code: SV-03-A
Inquiry: Please contact Fil. Dr. Jan-U. Sandal Institute.

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